Personnel Services Officer
Ref: Membership Recruiting and Retention Guide, COMDTPUB
Chapter 1, Appendix 1 D this publication
Prospective Member Interview Record (CGAUX -2) (ANSC 7036)
Enrollment Application (CGAUX-32) (ANSC 7001)
Member Transfer Request (CGAUX-4) (ANSC 7056)
Change of Membership Status (CGAUX-36) (ANSC 7035)
AUXMAN, Chap. 10 - Uniforms
Uniform Procurement Guide (ANNUAL) (ANSC 7053)
Auxiliary Uniform Order Form (ANSC 7051)
Auxiliary Uniform Size Chart (ANSC 7052)
Price List, Uniform Distribution Center (ANSC 7055)
Auxiliary Web Site (http://www.cgaux.org).
a. Exercise staff responsibility and supervision over all
matters pertaining to the flotilla's member resources program,
and keep flotilla members informed of all developments in
b. Unless otherwise directed, you are to schedule qualified
Auxiliarists to perform specific activities in your area of
responsibility. The schedule must include a specific time
and place for the activity.
c. Maintain close liaison with the Division Personal Services
Staff Officer (SO-PS) in order to implement the member resources
programs established for nation-wide, district-wide or division-wide
d. Coordinate and cooperate with the Flotilla Public Affairs
Staff Officer (FSO-PA) in publicizing the member resources
e. Effectively implement the member resources program in
accordance with prescribed procedures.
SUGGESTED ADDITIONAL PERSONNEL SERVICES STAFF OFFICER DUTIES
a. Develop and implement programs and activities to promote
the growth of the Auxiliary, by obtaining new members, so
that all nearby boating areas will be better served
b. Develop biographical files of the members and maintain
other records of advanced training and offices held that may
be appropriate for use by the Flotilla Commander in filling
staff and/or committee positions, recommendations for awards,
c. Develop and implement programs and activities designed
to retain members with particular emphasis to contacting members
who are drifting into inactivity by failing to attend meetings
or by not actively participating in one or more programs.
Look for symptoms of potential drop-out: missed meetings,
no VSC, OP, or PE activity. Contact these members directly
and try to involve them in any of the cornerstone or other
programs, or in advanced training.
d. Prior to final action by the Flotilla Commander on a disenrollment
request, or disenrollment action initiated by the flotilla,
contact the member involved. Ascertain what caused the proposed
action and provide counsel. Perhaps retired status would be
more appropriate than disenrollment. Provide the Flotilla
Commander a written summary of the action taken, and results,
for each case.
e. In cooperation with the Flotilla Public Education Staff
Officer (FSO-PE) and class instructors, present the Auxiliary
Story to each public education class and invite them to apply
f. In cooperation with the Flotilla Vessel Examination Staff
Officer (FSO-VE), ensure that all Vessel Examiners have a
supply of the "Join the Auxiliary" pamphlets, stamped
with information on who to contact, to provide to prospective
members while conducting a VSC.
g. Follow-up all prospective membership leads from public
education classes, boat shows, telephone queries, and other
sources to ensure that every effort is expended to acquire
h. Encourage members to bring prospective members as guests
to the meetings and other suitable activities.
i. Meet visitors and prospective members who come to flotilla
meetings. Ensure they are properly introduced to the membership.
j. In cooperation with the Flotilla Member Training Staff
Officer (FSO-MT), encourage and guide new members through
the new member process and encourage their further participation
in advanced training.
k. Actively take part in the planning and execution of seminars,
workshops, forums, and panel discussions.
1. Maintain contact with Retired Members of the flotilla.
Ensure they are informed of flotilla activities and are invited
to participate where permitted.
m. Report monthly to the Flotilla Vice Commander on activities
and progress in membership growth and retention and the status
of the flotilla member resources program.
a. Two weeks before each flotilla meeting follow-up with
each prospective member with a phone call. Extend an invitation
to the meeting. The aim is not to annoy the individual but
to let them know we are genuinely interested and ready to
assist. Continue to follow-up until prospect becomes a member.
b. Follow-up on every member that missed a meeting with a
phone call during the week following the meeting. See if there
was some problem causing the absence that the flotilla should
address. Make another call to those same members during the
week of the next meeting to remind them of, and stress the
importance of attending. It is not the goal to badger people
who miss an occasional meeting, but rather to let them know
they were missed and that the flotilla considers them a valuable
c. Present a "sales pitch" at some time during
each PE course. Arrange with the FSO-PE and/or class chairpersons
of each course to have instructors mention membership in the
Auxiliary at several lessons throughout the course and not
depend solely on the pitch by the FSO-PS. Show the Auxiliary
slide show and try to create an interest in joining.
d. At each flotilla meeting report on all phone calls made
after the preceding meeting and before the current meeting
and the results of each. You should also report on the status
of prospective members and any new prospective members added
since the last meeting. It should be the goal to add at least
one new prospective member each month.
e. Furnish the FSO-SR with the names and addresses of new
prospective members to keep the FSO-SR mailing list of all
regular members, and prospective members up-to-date.